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Satisfaction Guarantee, Returns, Exchanges, Damages and Cancellation Policy
RETURNS:
We want you to be completely satisfied with any item you buy from us.
If for whatever reason you aren't, simply call or email us within 14 days of delivery.
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or call 1-866-797-4084 or 303-456-5742
Both the goods (product) and the packaging (product box and internal packaging) must be unused and undamaged.
Please repack your item properly with adequate packing material so it doesn't get damaged in transit.
We won't be able to issue a refund if either the product or the product box arrives damaged.
Please be aware that the shipping company (USPS, UPS, FedEx) you use will not honor a damage claim if the product breaks because it was not properly packed.
When we receive your return, we will credit your charge card for your original purchase price minus the shipping charges. Products that are returned outside of the 14 day grace period could be subject to a 10% restocking fee.
Please note: Sale items, Seasonal/Christmas items and Special Orders are non-returnable.
EXCHANGES:
Should you wish to return an item for exchange, you are welcome to do so in the 14 day grace period.
Please include a note describing the replacement you want us to make.
You may also apply the original purchase price to a more expensive item and we would bill your credit card for the balance.
Exchanges are treated as new orders. If the item you are exchanging is under $100.00 in value it would be subject to a reship fee.
If the replacement is over $100.00 we would reship it for free (not applicable for Alaska, Hawaii, APO/FPO or on International orders).
Both the goods (product) and the packaging (product box and internal packaging) must be unused and undamaged.
Please repack your item properly with adequate packing material so it doesn't get damaged in transit.
We won't be able to exchange your item if either the product or the product box arrives damaged.
Please be aware that the shipping company (USPS, UPS, FedEx) you use will not honor a damage claim if the product breaks because it was not properly packed.
When we receive your exchange, we will ship the new item(s) depending on availability.
Should there be a problem we will send you an email.
Please note: Sale items, Seasonal/Christmas items and Special Orders are non-exchangeable.
DAMAGES:
Please inspect your order as soon as it arrives.
We have inspected and packed your items as carefully as possible but if you find any damage please call us toll free at 1-866-797-4084 or 303-456-5742 or send us an email.
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We can issue you a refund or ship you a replacement so long as you SAVE the broken piece and the shipping carton and have it available for inspection.
Please do not return the piece to us unless we request it.
No refunds can be made without the carton, packing materials, and the broken piece being available for inspection. Damage or any other issues with your shipment MUST BE REPORTED WITHIN 5 DAYS of receiving your merchandise.
CANCELLATIONS:
If you cancel your order BEFORE it ships, your credit card will not be charged.
If you cancel your order AFTER it ships, we will issue a refund for the purchase price minus our shipping cost upon its return. You are responsible for the return shipping costs.
Orders which are refused at delivery will be refunded the purchase price minus all the shipping costs we incur to and from your address.
Orders with undeliverable shipping address will be refunded the purchase price minus all the shipping costs we incur to and from the shipping address we received with your order.
QUESTIONS:
If you have questions that haven't been answered by the information on this page, send us an email
Thank-you for taking the time to read this page. Best wishes, Karen and Mark
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